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Ora Wellbeing Etiquette

We want you to completely love your experience at Ora wellbeing so please see the following few points that may enhance your journey

 

Arrival

Your treatment has been especially reserved for you, so please arrive 10 minutes prior to your appointment and enjoy a herbal tea and fill in any required forms to enhance your experience.

 

Environment

For the relaxation, enjoyment and privacy of all our guests, mobile phones and other electro are not permitted.

 

Health Matters

Please inform us of any health related issues you may have at the time of booking. Conditions we need to know about include (but are not limited to) things like: high blood pressure, heart conditions, allergies and pregnancy. If you are unsure whether something might be important, please discuss this with staff.

 

Cancellation Policy

As treatments are tailored to your needs, we require a minimum of 24 hours notice for cancellations, or the full treatment fee will be charged.
Our “Gift your space” method is also a great way to save yourself a late cancellation fee. This works by getting a friend or family member take your appointment time with something they might like to have done!
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Confirming your appointment

All clients are sent an SMS/EMAIL the day prior to their appointment.  You will also receive an email confirmation upon making an appointment when using our Online booking System. Please note the SMS and Email feature will not allow you to respond, therefore if you need to change your appointment time or have any further queries you can contact Heidi at Ora Wellbeing directly.

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Appointment booking methods

Whilst we can be contacted via email and a number of social media platforms, we LOVE when all clients choose to use our Online Booking System via our website. This ensures that the correct booking is made for you also you will receive a confirmation email with treatment and appointment time. If you need to change a booking that you’ve made please contact us via SMS.

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Payment methods

Payment for all services can be made by cash, EFTPOS or electronic transfer. If you chose to pay via Visa or MasterCard there is a 2.85% services fee passed down from the bank unfortunately.

AMEX is not accepted.

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Visiting the Boutique without an appointment

We love visitors at Ora Wellbeing how ever if you are wanting to purchase products or a gift certificate if possible please contact us firstly as this will allow us to let you know a suitable time to visit us as we work by appointment only and this means you will also have our full attention. Also when purchasing a gift certificate if you can let us know the following information ahead of time (To:, Treatment or value amount:, Message:, From:) we can then have the certificate pre-prepared as a beautiful gift for you to collect.

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